Privacy Policy

Welcome to Thub’s Privacy Policy. At Thub respecting your privacy is a top priority. Whether you’re browsing our website, making purchases, or creating an account, this Privacy Policy transparently outlines:

  • What information we collect — from data you provide directly (like contact or account details) to information gathered automatically (such as cookies and usage analytics).
  • How we use it — to operate the site, personalize your experience, support orders, communicate updates, and enhance our services.
  • How we protect it — with physical, electronic, and managerial safeguards to secure your information.
  • Your rights and choices — including managing cookies, accessing or correcting your data, opting out of marketing communications, and more.

By reading further, you’ll learn exactly how Thub handles your personal data—so you can shop, browse, and connect with confidence.

Shipping and deliveries

Get free delivery in reachable South African areas (using pudo.co.za).

Returns and exchanges

Return or exchange any item if unworn, unwashed, undamaged and in the original packaging within 7 days of purchase.

  • Please check the size guide,
  • Please ensure that items delivered are in perfect order, and
  • If you have any doubt, record the delivery waybill information and do not except any damaged goods.

Privacy policy

This Privacy Policy describes how Thub.co.za collects, uses, and protects the personal information of users on our website, specifically tailored for South African users.

Information collected

We may collect the following personal information when you use our website:

  • Full Name,
  • Contact Information (email address, phone number, address),
  • Payment Information (credit card details) – only used by our PayFast, and
  • Purchase History.

We may also collect non-personal information, such as:

  • IP Address,
  • Browser Type,
  • Device Information, and
  • Cookies and Usage Data.
How we use your information?

We use the collected information for the following purposes:

  • Process and fulfill your orders,
  • Provide customer support,
  • Improve and personalise your browsing experience,
  • Send promotional offers and updates with your consent, and
  • Comply with legal obligations.
Information sharing disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers for order processing, payment processing, and shipping.
  • Law enforcement or government agencies to comply with legal obligations.
Cookies

We use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your rights

You have the right to:

  • Access and update your personal information,
  • Opt-out of marketing communications, and
  • Delete your account and personal data.

By using our website, you agree to the terms outlined in this Privacy Policy.